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Creating value requires managers to master quantitative and qualitative techniques to document and analyze information used in the decision making process. Statistical Process Control (SPC) is a tool that allows administrators both in service and manufacturing industries to monitor process capability to ensure customer requirements are met efficiently and effectively.
Virginia Cooperative Extension materials are available for public use, reprint, or citation without further permission, provided the use includes credit to the author and to Virginia Cooperative Extension, Virginia Tech, and Virginia State University.
Issued in furtherance of Cooperative Extension work, Virginia Polytechnic Institute and State University, Virginia State University, and the U.S. Department of Agriculture cooperating. Edwin J. Jones, Director, Virginia Cooperative Extension, Virginia Tech, Blacksburg; M. Ray McKinnie, Administrator, 1890 Extension Program, Virginia State University, Petersburg.
April 7, 2015